Business Process Automation is a modern business concept that evolved with the increase of technology use in the business industry. It is also known as digital transformation. This concept enables the organizations to replace the manual efforts for one or more business activities and execute the tasks using technology. Usually, this method is used for recurring tasks.
Business Process Automation concept has evolved in a way of reducing the costs and efficiently managing the available resources. This is set to increase the productivity of organizations and help the organization to gain profits in the long run.
The BPA process mainly focuses on implementing software and applications that can reduce or eliminate human involvement for a particular task. It has to focus on the security of the data that will be feeding to the software, efficiency, stability of the outcome, and the increase of the productivity of the total production process after the automation.
05 Advantages of implementing a Business Process Automation
- Accuracy of the outcome
Implementation of process automation helps the organizations to eliminates the human errors that are difficult to avoid. Human errors can create a significant loss to the organizations yet it is difficult to get a 100% error-free outcome when there is human involvement. The automation process helps organizations to eliminate human errors and maintain accuracy throughout the production process.
- Cost reduction
One of the main purposes of Business Process Automation is the reduction of costs. The automation process helps to reduce the cost of the human capital as well as other costs related to the process by using the technology to complete the process. This also helps to save the costs of errors by providing a more accurate outcome.
- Maximize the productivity of the business
As Business Process Automation helps the organizations to reduce costs and increase the accuracy of the outcome of the process, it helps the organization to concentrate on the other areas of business that cannot be automated. Apart from that, it helps the organization to use the available resources effectively and efficiently. This leads the organization to increase the productivity of the automated process as well as the entire organization.
- Identify the waste sources of the business
The Business Process Automation will help the organizations to identify the processes/ tasks/ departments/ resources that are underused or unused throughout the business process. This will help the organization to eliminate/ make use of such resources in a productive manner that will help to create a positive impact on the production.
- Improved quality and customer satisfaction
Automated business processes will improve product quality with fewer errors and efficiency. It will eventually help to increase the level of customer satisfaction about the product. The customers will get an accurate and consistent product or a service from the organization and it will help to retain the customers with the product in the long run and the organization to achieve competitive advantage.
04 Disadvantages of Business Process Automation
- Loss of jobs
The automation process reduces the human involvement of the production process that can eventually lead to loss of employment for the existing employees. This will increase the unemployment level in the world and create an adverse impact on the economy.
- Less flexibility of the tasks
Business Process Automation is involved with programmed one or more tasks to get the job done. The flexibility of making changes the process is minimal and it will require changing the entire program. Unlike the human capital that can work flexibly according to the situation, automated processes have a certain amount of rigidness in making changes.
- Cost of implementation
The automation process implementation carries a considerable cost. It includes the cost of programming the tasks, implementation, training, and troubleshooting. This implementation cost can differ from process to process.
- Require Expert skills
Implementation of Business Process Automation has usually required expert skills in the process field as well as information technology. Not having required skills may cause adverse effects on the entire automated process and it can affect the productivity of the entire business.